FAQ Rodfile

• 1. What if I forgot my password?
  
  Don't worry if you have forgotten your login details we can send you a reminder to the email address you have registered with our system. To get access to your account again simply follow the instructions on the “Forgot Password” page.
  
  
• 2. I just paid with PayPal but did not receive my username/password.
  
  As soon as your payment for a premium account clears, we will send a confirmation e-mail to your registered Rodfile e-mail address as well as to the e-mail address the payment was made from in case it is different. Please check both e-mail account - including spam folders. If you really cannot find our e-mail, we will be happy to resend it to you. You can also check the status of your payment in your account page's payment history section. Note that certain types of payments (especially bank collection/PayPal "eChecks") may take up to fourteen days to complete. Use your PayPal/Moneybookers balance or your credit card to minimize that risk. We aim to reply to all emails within 24 hours so please be patient for a reply.
  
  
• 3. How do I rename/copy/delete/move my files and organize them?
  
  Please login to your File Manager in order to do any of the above.
  
  
• 4. How long does Rodfile store my files?
  
  As a Premium Account holder we will store your files forever meaning that they will never be deleted even when they haven't been downloaded for a long time. Non premium user files will be kept on our server for up to 30 days after the last download.
  
  
• 5. Are my files hosted at Rodfile safe?
  
  All files you upload to Rodfile are not publicly accessible and can only be downloaded if you choose to share them with others (by giving them the sharing URL). As part of our 'Advanced Features' range Rodfile also allows you to make all of your files private at any time thus providing you with an extra layer of security for confidential and/or sensitive files.
  
  
• 6. How do I change my password?
  
  Simply log in to your account and proceed to the 'Account Settings' tab. In this menu you can not only change your accounts password but also the email address and payment method associated with your account.
  
  
• 7. Why should I upgrade to a Premium account?
  
  You get a lot of extra features for a very low flat fee. When you become a premium user you can enjoy all of our premium features including maximum download speed, parallel downloads and unlimited personal storage. If you wish to obtain more details, please refer to our Premium Page. Please note that at present we only accept Paypal as the payment method for this service.
  
  
• 8. Why my account has not been upgraded even if I have paid?
  
  In order to upgrade your basic account into a premium one you must first login and then go through the upgrading procedure. If you subscribe for a premium account without being logged in we will create a new account for you. Please log into the new account to enjoy your premium features.
  
  
• 9. How do I cancel my recurring charges?
  
  If you have paid through PayPal please login into your PayPal account; once you find your transaction ID view the recurring details and you will be able to cancel the process there.
  
  
• 10. Why do my files keep disappearing?
  
  Please note that we will remove your file(s) if we have received a complaint of copyright infringement by copyright holders or another authority. Please refer to our DMCA policy.
  
  
• 11. How do I download files from Rodfile?
  
  To download files from Rodfile you must access the desired file(s) via the unique sharing URLs that were provided to the person who uploaded the file(s).
  
  
• 12. How to upload with FTP?
  
  Uploading to Rodfile with FTP is simple; start by downloading an FTP client such as FileZilla then just follow the instructions in the client. Uploading via FTP only allows you to upload and make folders, but downloading, renaming or moving your files are not supported
  
  
• 13. Can I resume broken downloads?
  
  This feature is only available to Premium users. All Premium accounts support the use of third party download-accelerators which allows you to resume incomplete downloads.
  
  
• 14. My download has completed but I can't open the files.
  
  We have no control over this error, if you're experiencing this problem please contact the person who sent you the link.
  
  
• 15. Am I able to browse every file on the server?
  
  For privacy reasons you are only permitted to download the files which you have the link for.
  
  
• 16. Why are my speeds so slow when I download a file?
  
  Unlike other services there aren't as many restrictions on the limitations given to our free users so you can download faster than rival sites and can also download more than one file as well as larger files. However, we do have set priority for our Premium members meaning that they will always have bandwidth privileges compared to free accounts. In times of heavy traffic this will decrease the speeds you will receive when downloading from our site. It also depends on your connectivity to our server network, your upload speed may be limited and slower than what you expect.
  
  
• 17. I can't download anymore files, is this normal?
  
  This error usually occurs when a free account / shared IP has reached their download limit for the mentioned duration or they are attempting to download more than one file at a time.
  
  
• Still Have Questions?? Contact Us